Effective date: 12 September 2025

At SB Appliances (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and store your personal information when you use our website sbappliances.co.nz (“the Site”) or our services.

1. What personal information we collect

We may collect the following types of personal information:

Your name, email address, phone number, postal address, and repair address.
Details about your appliance issues or repair needs.
Billing and payment information if you request services.
Details of your usage of our website (such as IP address, browser type, and pages visited).

2. How we collect information

We collect information in a few ways:

When you fill out contact or repair request forms on our website.
When you contact us by phone, email, or in person.
Automatically via our website (cookies, logs, etc.).

3. How we use your information

We use your personal information for purposes such as:

Responding to enquiries and fulfilling service requests.
Scheduling appointments and carrying out appliance repairs.
Invoicing and processing payments.
Improving our website, services, and customer experience.
Sending updates, news, or promotions (if you have opted in).

4. Disclosure of your information

We do not sell your personal information. We may disclose your information:

To our staff, contractors, or service providers who assist in delivering our services.
As required by law (e.g., compliance with legal obligations).
In the event of a business sale, merger, or restructuring, to the extent permitted by law.

5. Cookies and tracking

We use cookies or similar technologies to help improve our website and services.
You can disable cookies in your browser, but this may affect some features of the Site.

6. Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. While no method of internet transmission or electronic storage is 100% secure, we use industry-standard measures to safeguard your data.

7. Data retention

We retain your personal information only as long as needed to carry out the purposes outlined in this Policy, or as required by law. When no longer needed, data will be securely deleted or de-identified.

8. Your rights

Under the New Zealand Privacy Act, you have the right to:

Request access to the personal information we hold about you.
Ask us to correct any inaccuracies.
Request deletion of your personal information in certain circumstances.
Object to certain types of processing.

To exercise these rights, please contact us.

9. Changes to this Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with a new “Effective date.” We encourage you to review it periodically.

10. Contact us

If you have any questions, complaints, or requests regarding your personal information, please contact us at:

SB Appliances
📍 Address: 8/18 Harrison Road, Mount Wellington, Auckland 1060
📞 Phone: 09 390 0300
📧 Email: sbappliances [@] outlook.com