Effective Date: 12 September 2025

1. Consumer Rights

All services are carried out in accordance with the Consumer Guarantees Act 1993 (NZ). These Terms do not override your consumer rights.

2. Estimates & Validity

Replacement estimates are valid for 7 days.
Repair estimates are valid for 14 days.
Call-out charges remain valid for 3 months for the same appliance and fault, unless a new issue arises (e.g. pest damage, power surge, water exposure).

3. Parts & Warranty

SB Appliance Servicing Ltd does not sell parts separately — parts are supplied only as part of appliance servicing.
We service: fridges, dishwashers, insinkerators, ovens, washing machines, dryers.
All installed parts come with a 1-year warranty, unless otherwise specified (e.g. LG and Electrolux parts).
Warranty becomes void if damage is caused by:
- Cockroaches, rats, or other pests
- Power surges or flooding
- Customer misuse, or repairs carried out by a third party/DIY

4. Cancellation & Restocking

Cancelling an accepted order after 24 hours may incur a 20% restocking fee.
Call-out and diagnosis charges are non-refundable, regardless of repair outcome.

5. Delays & ETA for Parts

Delays in receiving parts may occur due to:

Supply chain disruptions
Inaccurate supplier inventory
Overseas production or shipping delays
Fluctuations in demand
Supplier–manufacturer communication issues

We will keep you informed of any part delays.

6. Access & Appointments

Customers must ensure safe and clear access to the appliance. Unsafe or blocked access may result in rescheduling or extra charges.
Missed appointments or cancellations with less than 24 hours’ notice may incur a fee.
We do not take responsibility for plumbing or electrical issues outside the appliance.
No warranty is provided for customer-supplied parts.

7. Additional Charges

Quotes apply only to the listed work.
Additional issues found during service will be discussed and charged only with your approval.

8. Payment Terms

Call-out fees are invoiced and payable upfront, especially when:
- The customer is not home.
- A third party (e.g. property owner or manager) requests the job.
Remaining charges are due in full upon job completion, unless pre-arranged otherwise.
All payments must be made within 5 days or by the due date stated on the invoice/quote (whichever comes first).

Failure to pay by the due date may result in:

Interest charges: 20% interest on any overdue balance.
Credit default: A payment default may be lodged with a credit reporting agency.
Debt collection: Referral to a debt collection agency and/or legal action.
Additional costs: You will be liable for all recovery costs. A 20% late payment fee will apply, and collection charges will be added to the outstanding balance.

Bank Details
Bank: ANZ
Name: SB Appliance Servicing Ltd
Account #: 01-0221-0744118-00
Reference: Use your invoice or quote number (e.g. SBIN-6349)

9. Photos & Documentation

Technicians may take photos of work for records, quality checks, or warranty purposes. These are handled in accordance with NZ privacy regulations.

10. Ownership & Risk

Ownership of parts/materials remains with SB Appliance Servicing Ltd until paid in full.
Risk passes to the customer once parts are installed.

11. Disputes & Governing Law

Any disputes will be handled under New Zealand law and, if required, resolved under the Arbitration Act 1996.

Thank you for choosing SB Appliance Servicing Ltd. Our goal is to make appliance repairs simple, reliable, and stress-free.

SB Appliance Servicing Ltd – Terms &Conditions